How does Yangzi floor micro mall create maximum va

2022-07-22
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Yangzi flooring is the first enterprise in the wood flooring industry to launch the wechat mall platform. Consumers can realize the online and offline integrated service mode of commodity inquiry, purchase, experience, interaction, ordering and payment (including cash on delivery) as long as they use the wechat mall platform

for businesses, the coverage of mobile Internet and the rapid popularization of mobile consumption behavior have led to increasingly fierce online competition. The space of traditional commercial stores is limited, and the sales model limited within the size of stores has been difficult to meet the needs of all consumers

Yangzi flooring is the first enterprise in the wood flooring industry to launch a wechat mall platform. Consumers can realize the online and offline integrated service mode of commodity inquiry, purchase, experience, interaction, ordering and payment (including cash on delivery) as long as they use the wechat mall platform (wechat: yzwood2014). Any new things and new models are bound to be questioned or worried by consumers. How can Yangzi floor micro mall create maximum value for consumers? What are the advantages of shopping in wechat mall

first, the whole region covers businesses and consumers all the time. 0 distance

Yangzi floor micro mall solves the common problems faced by traditional industries: it is difficult for consumers to communicate with businesses in a timely and effective manner; The space and number of stores are difficult to meet the needs of all consumers; Online and offline products and activities are different, forcing consumers to choose between online and offline; It is difficult to achieve ease and information transparency. Yangzi floor micro mall has no space and no time limit. You can inquire about purchase and consultation anytime and anywhere, avoiding the phenomenon that you can't buy because of delayed communication or lack of outlets in some regions; Combine online shopping malls with offline stores to realize the consultation and communication of online shopping malls and the timely transmission of information, offline services and payments, so that consumers have no hidden worries

second, service customization creates maximum value for customers

the most important thing in the Internet era is word-of-mouth, customer experience, and private customization. Therefore, Yangzi floor, which has always attached importance to customer experience and brand reputation, also focused on customized services when launching the wechat mall platform. Any customer who inquires in the wechat mall can pay 0 yuan for cash coupons or choose the cash on delivery method to place an order in advance. The staff will contact the consumer within 10 minutes and determine the consumer's purchase intention and product quantity, choose to send samples to the door or visit the store on a certain day? At the same time, it will also answer any home decoration problems encountered in the purchase, paving and other decoration of wooden floors for consumers. In addition, all customers who deal through the wechat mall will be classified as VIP members of Yangzi floor wechat mall. At the same time, they will receive the membership gift carefully prepared by Yangzi floor for consumers, and will also have the priority to know the activities of the wechat mall throughout the year, participate in the interaction of the wechat mall, receive gifts for free, and have the priority to answer questions, etc! Ensure that consumers have the best, most comprehensive and longest shopping experience

since the official operation of Yangzi flooring micro mall in April 2014, the number of fans has reached 1000 in just one month. Hundreds of consumers have answered the problems of home decoration flooring, 37 prospective customers of flooring have solved the purchase problems and arranged to the store, and 2 consumers have reported that the order was successful and received the shopping membership gift of the micro mall! More importantly, the customer feedback confirmed the mode and significance of Yangzi flooring micro mall, and highly praised the innovation and service of Yangzi flooring as a benchmark enterprise in the wood flooring industry! He said that he would continue to pay attention and support

since its establishment in 2002, Yangzi flooring has always adhered to the business philosophy of "creating maximum value for customers", and has the courage to innovate and try. Whether it is R & D, production or marketing mode, Yangzi flooring is at the forefront of the trend and has become a benchmark enterprise followed by the wood flooring industry

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